Refund policy

At Elegant Finds, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect

• The item is unused and in original packaging

• The return request is made within 3–7 days of receiving the order

Items showing signs of use, washing, or damage caused by customers will not be eligible for return.

2. Return Process

To initiate a return:

• Contact us on WhatsApp / Call:03295854323

• Share your order details and clear pictures of the item

• Our team will review and guide you through the return process

3. Refund Policy

• Once we receive and inspect the returned item, your refund will be processed

• Refunds may be issued via bank transfer, mobile wallet, or store credit

• Processing time is usually 3–5 working days

4. Exchange Policy

• Exchanges are available subject to stock availability

• If the requested item is unavailable, a refund or store credit will be offered

5. Non-Returnable Items

• Clearance or sale items

• Customized products

• Used or damaged items (not caused by shipping)

6. Shipping Charges

• Return shipping costs may apply unless the mistake is from our side

• Original delivery charges are non-refundable